General Questions
What is NodCard?
NodCard is an online store specializing in Pokémon cards, trading card products, collectibles, and hobby-related merchandise.
Are your products authentic?
Yes. We strive to offer authentic products sourced from reputable suppliers and distributors.
Do you have limited quantities available?
Some products may be available in limited quantities due to demand and supplier availability. Product availability is updated regularly.
Orders
How do I place an order?
Simply browse our store, add your desired items to your cart, and proceed through our secure checkout process.
Can I cancel my order?
Orders may be canceled before they are processed for shipment. Once an order has been shipped, it cannot be canceled and must follow our Return & Refund Policy.
How do I know if my order was successful?
After completing your purchase, you will receive an order confirmation email containing your order details.
Shipping
How long does shipping take?
Typical delivery estimates are:
- United States: 3–6 business days
- International: 7–20 business days
Delivery times may vary depending on carrier delays, customs processing, and other factors.
Do you provide tracking information?
Yes. Tracking information will be sent once your order has been shipped.
Do you ship internationally?
International shipping availability depends on the destination and applicable shipping restrictions.
Returns & Refunds
What is your return policy?
Customers may request a return within 30 days of receiving their order, subject to the conditions outlined in our Return & Refund Policy.
When will I receive my refund?
Approved refunds are generally processed within 6–10 business days after the returned item has been received and inspected.
What if my item arrives damaged or incorrect?
Please contact us as soon as possible with your order number and photos of the item. We will review the issue and assist with a resolution.
Payments
What payment methods do you accept?
We accept secure payment methods available at checkout, which may include:
- Visa
- Mastercard
- American Express
- Discover
- PayPal (if enabled)
- Shop Pay
Is my payment information secure?
Yes. Payments are processed through secure, encrypted payment providers. We do not store your complete payment card information.
Contact Us
How can I contact customer support?
Email us at:
Business Address
NodCard
Michigama Trl
West Branch, Michigan 48661
United States